The Neuroscience of Conversational Intelligence: Why Every Word Matters

Neuroscience of the Conversation: communication models and simple tools to have clear, balanced and engaging conversations that lead to shared results.

XIV NATIONAL CONFERENCE of ICF Italy – 28 and 29 September 2017 – Venice.

Our introductory lecture on “The Neuroscience of Conversational Intelligence: Why Every Word Matters” – the title in Italian is “Intelligenza conversazionale per il coaching: perché ogni parola conta!” – will be offered on the 28th of September 2017 at the XIV Annual Conference of ICF Italy in Venice.

It will be a Synchronous Learning (SL) lecture allowing real-time interaction between the speaker and participants, and including direct instruction and observations. It will focus on the third group of the ICF Core CompetenciesCommunicating Effectively”, and Core Competency Continuing Coach Education (CCE) of “Active Listening”, “Powerful Questioning” and “Direct Communication”.

According to a Stanford University study, nine out of ten conversations are off their mark, resulting in the receiver and sender making assumptions, poor interpretations and negative judgments. Many of us have thought during or after an intense conversation, “What just happened?” or “What is going on here?”, and experienced conversations with loved ones, work colleagues and acquaintances that missed the mark, resulting in feeling frustrated, fearful, annoyed and or bewildered.

The Neuroscience of Conversational Intelligence: Why Every Word Matters” lecture cuts through the murkiness of communication challenges and patterns. It provides a framework and simple tools for obtaining balanced, clear and engaging conversations that get results. This groundbreaking methodology is based on a neuroscientific body of work developed by Judith E. Glaser (Founder and CEO of the WE Institute, and author of “Conversational Intelligence: How Great Leaders Build Trust and Get Extraordinary Results“). We are honored to be the First Italian Certified Coach in Conversational Intelligence® (C-IQ® Certified Coach), and proud to be one of 250 inaugural Coaches Certified in Conversational Intelligence® in the world.

This trailblazing introductory lecture to Conversational Intelligence® (C-IQ) provides answers to what occurs in the brain chemistry during conversations and also an understanding of the science behind effective and ineffective conversations; offers a simple methodology to increase the number of trust building and empowering conversations as well as a roadmap for navigating simple as well as more complex communications; and, allows personal experience of the power of a C-IQ shift and also some of the essential conversational tools.

This interactive presentation quickly moves people into a curious mindset and provides experiences to support everyone in making a positive shift in their future conversations. Coaches, consultants and managers can make every word matter by having candid, caring, and productive conversations in their relationships at work and at home. “The Neuroscience of Conversational Intelligence: Why Every Word Matters!” ….will get everyone there!

For more information on the official program of the conference and how to participate in our session, you can consult the official site of the event on the Association’s website at the following link: